What is Treefactory.com’s Return Policy?
For online purchases, https://treefactory.com/apparel accepts the return of full-priced merchandise with the original receipt for up to 30 days after purchase. All sale merchandise is returnable for a refund. All sales are final on face masks, hats, or beanies. Partial returns of multiple item promotions forfeit all promotional pricing. Returns are refunded in the method of original payment or store credit. The original cost of shipping is nonrefundable.
To return an item(s), please:
Return by Mail:
- Please contact us at firstname.lastname@example.org and let us know about your return. Simply provide us with a reason as to why you are returning the merchandise.
- Pack your return item securely.
- You can take your package to your preferred shipping carrier and method (Sorry, there is no reimbursement for shipping). Please mail the package back to the following address:
TF Enterprise Returns
266 Mobil Ave. Suite 201
Camarillo, CA 93010
- Once we receive the merchandise, we will provide you a refund. If there is any damage to the merchandise, a refund will not be provided. Please allow us 2-4 weeks for processing returns.
Return to location:
- You may return merchandise back to our location. Bring your receipt and or packing slip and we will process your return immediately. If the merchandise is damaged, a return will not be processed.
ACCEPTABLE USE OF THE SITE AND SERVICES
You are responsible for your use of the Site, and for any use of the Site made using your account. Our goal is to create a positive, useful, and safe user experience for individual and non-commercial users. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to us. When you use the Site, you may not:
- violate any law or regulation;
- violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;
- post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
- send unsolicited or unauthorized advertising or commercial communications, such as spam;
- engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Site;
- transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
- stalk, harass, or harm another individual;
- impersonate any person or entity or perform any other similar fraudulent activity, such as phishing;
- use any means to scrape or crawl any Web pages contained in the Site;
- attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Site;
- attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Site;
- use of the Site by commercial resellers or bulk purchasers; or
- advocate, encourage, or assist any third party in doing any of the foregoing.
Tree Factory® is a registered trademark of TF Enterprises, LLC. All rights in such name is reserved.
All rights in the product name, company name, trade name, graphics, logo, page headers, button icons, scripts, product packaging, trade dress and designs of all Tree Factory or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Tree Factory or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Site confers on you any license or right under any trademark of Tree Factory or any third party.
Except for your User Content (defined below), all copyright rights in the text, images, photographs, graphics, user interface, music and other content provided on the Site, and the selection, coordination, and arrangement of such content, are owned by Tree Factory or its third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Site for any purposes. Nothing stated or implied on the Site confers on you any license or right under any copyright of Tree Factory or any third party.
NOTICE OF COPYRIGHT OR TRADEMARK INFRINGEMENT
Tree Factory respects and honors the intellectual property of others. If you believe that your work has been copied and is accessible on the Site in a way that constitutes infringement, please provide Tree Factory with the following information: (1) identification of the copyrighted work claimed to have been infringed; (2) identification of the allegedly infringing material on the Site that is requested to be removed; (3) your name, address, and daytime telephone number, and an email address, so that Tree Factory may contact you if necessary; (4) a statement that you have a good- faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law; (5) a statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and (6) an electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement.
We are not responsible for the accuracy of any User Content contained in any Forum or otherwise on our Site.
USER PROFILE INFORMATION
When you set up a user profile, Tree Factory will require you to provide a password, username, or other information such as your name and email address. You agree and represent that all of the information you provided is accurate and up-to-date. You are solely responsible for keeping your login information current and confidential. You may not transfer, sell, or assign or sub-license your user profile to any third party without our prior written approval. You are solely responsible for all your individual usage or activity on the Site including, but not limited to, use of the Site by any person who uses your user profile, with or without authorization. You agree to notify Tree Factory of any breach of security on your account. Tree Factory will not be liable for losses incurred as a result of an unauthorized use of a password, or user profile.
You are responsible for the protection of the password that you use to access the Site and for any activities or actions under your password. We encourage the use of “strong” passwords with your account.
The Site allows you to upload, submit, store, send, or receive content and data (“User Content”) such as through a Forum or a contest or sweepstakes. You retain ownership of any intellectual property rights that you hold in that User Content. In other words, you own your User Content.
When you upload, submit, store, send, or receive User Content to or through the Site, you give us permission to reproduce and use your User Content as follows: You grant to us and those we work with to use, host, store, reproduce, modify, create derivative works (such as translations, adaptations, or other changes we make so that User Content works better with the Site and Services), publicly perform, publicly display, and distribute your User Content. Our use to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. We may exercise our rights anywhere in the world.
You promise that:
- you own all rights to your User Content or, alternatively, that you have the right to give us the rights described above; and
- your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.
By submitting User Content, in addition to any other grants which may be granted in any other agreement entered into between you and Tree Factory and if you provide such information or content to Tree Factory, you irrevocably grant Tree Factory and its successors, assigns, and licensees, the right to use your name, likeness, image, and biographical information in any and all media for any purpose, including, without limitation, advertising and publicity purposes, as well as in connection with the Site and hereby release Tree Factory from any liability with respect thereto.
We may refuse to accept or transmit User Content for any reason. We may remove User Content from the Site for any reason.
By using the Site, you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you are 18 years of age or older; and (d) your use of the Site does not violate any applicable law or regulation. Your profile may be deleted and your account may be terminated without warning if we believe that you are under 18 years of age, if we believe that you are under 18 years of age and you represent yourself as 18 or older, or if we believe you are over 18 and represent yourself as under 18.
LICENSE AND WEBSITE ACCESS
Tree Factory grants you a limited, revocable and nonexclusive license to access and make personal, non-commercial use of the Site but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tree Factory. This license does not include any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.
Neither the Site nor any portion of the Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Tree Factory. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Tree Factory and its affiliates without express written consent of Tree Factory. You may not use meta tags or any other hidden text using Tree Factory name or trademarks without the express written consent of Tree Factory. Any unauthorized use will immediately terminate the permission or license granted by Tree Factory. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Tree Factory so long as the link does not portray Tree Factory or its products or services in a false, misleading, derogatory, or otherwise offensive manner as determined by Tree Factory in its sole discretion. You may not use any Tree Factory logo or other proprietary graphic or trademark as part of the link without express written permission of Tree Factory. You may not make any other part of the Site, other than the home page of the Site, available as part of another service by “deep linking,” or otherwise, without prior written permission from Tree Factory.
Third Party and Co-Branded Websites
The Site may contain hyperlinks (“Links”) to websites operated by persons or entities other than Tree Factory (“Third-party Websites”) or to co-branded websites operated by a third party, including affiliates (“Co-branded Websites”). We provide these Links for your reference and convenience only. A Link from Tree Factory to a Third-party Website does not imply or mean that we endorse the content on that Third-party or Co-branded Website or the operator or operations of that Site. You are solely responsible for determining the extent to which you use any content at any Third-party or Co-branded Websites to which you might link from our Site.
Tree Factory is not responsible or liable for any loss or damage incurred as a result of any dealings with any Third-party Website or Co-branded Website, any merchant or operator of a Third-party Website or Co-branded Website, or any other person with whom you may engage in any transaction.
RISK OF LOSS
All products purchased from the Site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Tree Factory. Title to products purchased on the Site, as well as the risk of loss for such products, pass to you when Tree Factory delivers these items to the carrier. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material.
PRODUCT INFORMATION & PURCHASE LIMITATIONS
Tree Factory attempts to be accurate in describing and depicting its products. We do not warrant that product descriptions, depictions, colors, dimensions, or other content of the Site are complete, reliable, current, or error-free. In some cases, merchandise displayed for sale at the Site may not be available in retail stores. Unless otherwise stated, the prices displayed at the Site are quoted in U.S. Dollars.
Despite our best efforts, it is possible that items in our online catalog may be mis-priced and errors may occur. Although it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute acceptance of an order or an offer to sell a product or service. We reserve the right to correct pricing errors. If the correct price of an item is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel the order and notify you of the cancellation.
PROMOTION CODE USE IS LIMITED TO ONE PER CUSTOMER. TREE FACTORY RESERVES THE RIGHT TO CANCEL OR REFUSE AN ORDER FOR ANY REASON AT ANY TIME PRIOR TO SHIPMENT, INCLUDING, BUT NOT LIMITED TO, LIMITATIONS ON PURCHASE QUANTITY, ERRORS IN PRICING OR PRODUCT INFORMATION, OR ISSUES WE IDENTIFY THOUGH OUR EFFORTS TO MITIGATE FRAUD OR ACCOUNT ABUSE. LIMITATIONS MAY BE APPLIED PER ORDER, PER CUSTOMER OR HOUSEHOLD, OR TO ORDERS THAT SHARE ANY ACCOUNT OR ORDER ATTRIBUTES. USERS WHO ATTEMPT TO CIRCUMVENT THESE LIMITATIONS MAY HAVE THEIR ORDERS DENIED AND/OR ACCOUNTS SUSPENDED WHICH MAY RESULT IN THE FORFEITURE OF ANY ACCUMULATED CUSTOMER REWARDS. TREE FACTORY MAY ATTEMPT TO CONTACT YOU IF ADDITIONAL INFORMATION IS NEEDED TO COMPLETE YOUR ORDER.
DISPUTE RESOLUTION & ARBITRATION AGREEMENT (“ARBITRATION AGREEMENT”)
Scope of the Arbitration Agreement. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and Tree Factory agree that any legal dispute between you and Tree Factory concerning or arising in any way out of a purchase from TreeFactory.com/apparel, your enrollment and participation in Tree Factory Rewards, any communications between you and Tree Factory, or your participation in any other program or service provided by Tree Factory shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. However, either you or Tree Factory may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim. The term “dispute” means any dispute, action, claim, or other controversy between you and Tree Factory, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.
Informal Dispute Resolution. Either party asserting a dispute shall first try in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days in which to respond. Notice shall be made by first class or registered mail (1) to Tree Factory, 266 Mobil Ave, Suite 201 Camarillo, CA, 93010 or (2) to you at the billing address on file with Tree Factory. Both you and Tree Factory agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.
Right to Opt Out of this Arbitration Agreement. You may opt out of this Arbitration Agreement within the first 30 days after the earliest of the first time you (a) make a purchase from TreeFactory.com/apparel; or (b) sign up for any program or service provided by Tree Factory, including Tree Factory Rewards. You may also opt out of this Arbitration Agreement within 30 days after we notify you regarding a material change to this Arbitration Agreement. You may opt out by sending an email to Tree Factory at email@example.com or by sending a letter to Tree Factory, 266 Mobil Ave, Suite 201 Camarillo, CA, 93010. You should include your printed name, mailing address, and the words “Reject Arbitration.”
How Arbitration Works. Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and Tree Factory agree otherwise, any arbitration hearing shall take place in the county of your residence (as determined by your billing address on file with Tree Factory). If you live outside the United States, any arbitration will take place in Ventura County, CA. Except for a Dispute determined to be initiated in bad faith or frivolous by the arbitrator, Tree Factory will pay all filing, administrative, arbitrator and hearing costs and waives any rights it may have to recover an award of attorneys’ fees and expenses against you.
Waiver of Right to Bring Class Action and Representative Claims. All arbitration’s shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, including public injunctive relief. You and Tree Factory also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and Tree Factory hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that the limitations of this particular paragraph regarding class action waiver are deemed invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration.
Governing Law and Other Terms. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, the law of the state of your residence (determined by your billing address on file with Tree Factory) will govern. Tree Factory will provide notice of any material changes to this Arbitration Agreement. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement, including whether any dispute falls within its scope. However, the parties agree that any issue concerning the validity of the class action/representative waiver above must be decided by a court, and an arbitrator does not have authority to consider the validity of the waiver. This Arbitration Agreement survives the end of the relationship between you and Tree Factory, including without limitation termination of your membership in Tree Factory Rewards, cancellation or deletion of your Tree Factory account, opt-out of marketing, or end of participation in any Tree Factory program or service.
DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY
YOU USE THE SITE AT YOUR OWN RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, TREE FACTORY AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS (“AFFILIATES”) DISCLAIMS ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.
IN PARTICULAR, TREE FACTORY AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE SITE, OR THE CONTENT OF ANY WEBSITES OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE SITE. TREE FACTORY AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SITE; (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE SITE BY ANY THIRD PARTY; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE SITE.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TREE FACTORY OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE INDIRECT LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR RELATING TO THE SITE, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Tree Factory may discontinue the Site, including any feature or service offered through the Site, at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Site at any time for any reason, without notice. We may discontinue or restrict your use of the Site at any time for any reason, without notice.